Study of client satisfaction among workers compensated by the Commission de la santé et de la sécurité au travail (CSST)

The study was part of an ongoing process of improvement of services and was intended to provide food for thought to the Commission de la santé et de la sécurité du travail (CSST) in the process of ensuring accountability for and updating of its Déclaration de services aux clientèles. The satisfaction level of workers recently served by the Commission had to be measured and improvements to services desired by that clientele ascertained. Results had to be representative of the CSST's 18 administrative regions. 

>> Commission de la santé et de la sécurité au travail

Client satisfaction survey of frail elderly persons, Centre de santé et des services sociaux (CSSS) of South Lanaudière

The CSSS of South Lanaudière wanted to better understand the needs and satisfaction level of that part of its clientele consisting of frail elderly persons. Accordingly, 120 interviews were completed with CHSLD residents, 195 interviews with families of CHSLD residents who were unable to respond for themselves, 400 interviews were carried out with recipients of home care services, and 400 more interviews with those recipients' caregivers. The flexibility, effectiveness, efficiency and quality of the services offered had to be evaluated. Face-to-face or telephone interviews were conducted in French and in English at the homes of frail elderly persons or at their CHSLD residences. 

>> CSSS du Sud de Lanaudière

Evaluation of the education campaign on the health risks associated with extreme heat and the steps to take to protect against heat stress, for the Direction de la santé publique de Montréal (DSP)

The Montreal DSP wished to estimate the rate of penetration of its educational messages on the steps to take to prevent heat stress during very hot weather in the 65-and-over age group living in private households on the Island of Montreal, and to evaluate the effect of those messages on the learning and on behaviours adopted during periods of extreme heat. More than 600 interviews were conducted with persons aged 65 and over, 467 of which were in French, and 133 of which were in English. 

>> Direction de la santé publique de Montréal

Survey of Montrealers on their perceptions of the Island of Montreal health care network for the Agence de santé et des services sociaux de Montréal

The Agence de santé et de services sociaux de Montréal wished to conduct a survey among Montrealers to determine the principal problems with the Montreal health care network. Study results will facilitate the ability of the Agence to fine-tune its interventions notably in terms of its communications and services offered. The study consisted of a survey conducted with 802 Montrealers, divided between 702 francophones and 100 anglophones aged 18 or over and residing on the Island of Montreal.

>> Agence de santé et des services sociaux de Montréal

Satisfaction study of twelve Centres de santé et de services sociaux de Montréal among frail elderly persons for the Agence de santé et des services sociaux de Montréal

The Agence wished to better understand the needs and satisfaction level of that part of its clientele consisting of frail elderly persons. Accordingly, 1,481 interviews were conducted with CHSLD residents, 1,775 interviews with families of these residents if they were unable to respond for themselves, 3,901 interviews were carried out with recipients of home care services, and 3,650 interviews with those recipients' caregivers. The flexibility, effectiveness, efficiency and quality of services offered had to be evaluated. Face-to-face or telephone interviews were conducted in French and in English at the homes of frail elderly persons or at their CHSLD residences.

>> Agence de santé et des services sociaux de Montréal

Estimating the rate of exposure of the Quebec population to bats for the Institut national de santé publique du Québec

The Institut national de santé publique is increasingly concerned with infectious diseases such as rabies, a virus which can be transmitted by mammals such as the bat. In order to better direct efforts to prevent transmission of the virus, an estimate had to be made of the frequency of exposure of the Quebec population to bats (3% of the Quebec population had come into contact with a bat), as well as the ratio of contacts reported to a regional public health authority and treated with a post-exposure prophylaxis. We had to draw a proportionate sample guaranteeing representation of the various regions of Quebec (17 in all, excluding Nunavik) according to the demographical weight of each region. The study was administered in French and in English in the form of a parent questionnaire and a child questionnaire. 

>> Institut national de santé publique du Québec

Survey of Canadians' drugs and alcohol dependence for Health Canada and the Centre for Addiction & Mental Health affiliated to the University of Toronto

The survey aimed to draw a profile of dependence on and extent of drug and alcohol consumption in the Canadian population over 15 years of age. It also involved understanding context of use, identifying consumption risks to users and the population at large, and lastly giving an account of the population's opinion and knowledge on police intervention and emergency services. The 14,000 interviews were completed by both French-speaking Canadians and English-speaking Canadians, and 1,000 or more questionnaires of ± 25 minutes each were administered in each of the 10 provinces of Canada.

>> Centre for Addiction & Mental Health
>> Health Canada

Study of satisfaction of clients compensated by the Commission de la santé et de la sécurité au travail (CSST)

The survey's objective was to evaluate client satisfaction and waiting times with a view to the continuous improvement of the services provided by the CSST. The survey was conducted on 8,000 French-speaking and English-speaking workers recently compensated by the CSST, and the sample was designed to ensure the scientific representativeness of the population sample for the whole of Quebec and each regional stratum.

>> Commission de la santé et de la sécurité au travail

Pan-Canadian survey of physical activities and sporting practice for the Institute for Social Research, affiliated to York University in Toronto

The survey consisted in drawing a picture of the health and physical activities of Canadian men and women aged over 15. The average interview length was 22 minutes. The 1,510 telephone interviews were carried out in French and English in a period of under one month. After the data collection, we shall be producing a final file of validated data, as well as a methodological report.

Consultation Text:
Institute for Social Research, York University ("Previous Projects" Section)

>> Institute for Social Research, York University

Survey of occupants of co-owned properties of the Société d'habitation du Québec in partnership with the INRS

The objective was to characterize and analyze the situation of lodgings in divided co-ownership in the census metropolitan area (CMA) of Montreal in terms of implantation environment, features of buildings and lodgings, conversions, owner and tenant profiles, owner and tenant preferences and residential trajectory. 1,391 interviews were completed in French, and 247 in English. The sample was divided into six (6) geographical strata in the metropolitan area of Montreal.

>> Société d'habitation du Québec

Telephone survey of personal victimization and security for the Institut National de Santé Publique of Quebec

This survey was carried out to answer a need for information on the part of the actors working in the area of security improvement, violence and crime prevention, social adaptation, etc. It addressed the inhabitants of certain targeted RCMs (La Mitis, D'Autray and the Des Rivières arrondissement of Quebec City). The 1,700 interviews were carried out in French and in English. Following the survey, we had to perform various different statistical tests, and produce an analysis report laying out the main survey results.

Consultation Text:
Enquête sur la sécurité et la victimation des personnes

>> Institut National de Santé Publique