Survey to evaluate client satisfaction with the Commission des normes du travail

The Commission des normes du travail wished to ascertain the level of satisfaction of its clientele in order to draw up proposals for improvements in the quality of its services. Three surveys were conducted: 350 interviews were completed with employers who had been respondents in a complaint of psychological harassment in files completed and closed by the Commission. 800 interviews were conducted with a clientele that had taken part in information sessions offered by the Commission to employers and various organizations. And finally, 1,600 questionnaires were completed by employees whose files had been handled by the Direction générale des affaires juridiques. 

>> Commission des normes du travail

Updating the Liste des Industries et Commerces (LIC) and a study of the workforce needs of businesses in the Outaouais for Emploi-Québec - Direction régionale de l’Outaouais

The object of the study was to bring the Liste des Industries et Commerces (LIC) up-to-date and to identify the workforce and skills needs of Outaouais-area businesses. The mandate involved a letter and a questionnaire by mail to 10,840 region businesses, programming and validation of the questionnaire, training the interviewers, conducting the telephone surveys, data entry of the business questionnaires, NAICS and NOC coding, as well as data processing to produce the methodological and analysis reports. The sample was divided into two strata: 4,984 businesses with fewer than five (5) employees (which were only identified in the course of the survey) and 2,604 businesses with over five (5) employees. Results were produced for each municipalité régionale de comté (4 census metropolitain areas), three (3) sizes of businesses and twelve (12) service sectors.

>> Direction régionale d’Emploi-Québec Outaouais

Survey La Relance au secondaire et La Relance au collégial - 2007, 2005, 2002, 2000 and 1999 for the ministère de l'Éducation of Quebec

In order to evaluate the net benefit of training plans, the Ministère de l’Éducation, du Loisir et du Sport set up the La Relance au secondaire and the La Relance au collégial to assess the position of graduates on completion of their studies and following their entry onto the labour market. We have conducted these studies five times since 1999. In 2007, the mandate consisted of a telephone survey among 64,757 college and vocational secondary school graduates, 37,029 of whom were secondary vocational and 27,728 of whom were collegial. Forty thousand six hundred twenty-five (40,625) interviews were conducted in French and 2,294 in English using a questionnaire provided by the Minister. Vast efforts were deployed in tracing and researching telephone numbers. 

Consultation Reports:
Rapport de recherche - La Relance au secondaire 2007   
Rapport de recherche - La Relance au collégial 2007   

>> Ministère de l'Éducation, du Loisir et du Sport

Study of youth electoral participation for the Conférence régionale des Élus de Montréal and the Forum jeunesse de l’île de Montréal (FJÎM)

The mission of the Forum jeunesse de l’île de Montréal (FJÎM) is to promote citizenship education and citizen engagement among youths aged 18 to 30. The study examined the level of participation of young Montrealers in the municipal elections of 6 November 2005, their knowledge of politics (actors, political programs, etc.) and the degree of interest exhibited in municipal issues in particular and political issues generally. The sample of 29,400 telephone numbers provided by ASDE Inc. comprised 2 strata, allowing completion of 1,667 interviews in Montreal and 360 interviews in the other municipalities situated on the Island of Montreal among persons aged 19 to 31 (with an incidence rate of 17%) and of voting age at 6 November 2005.

>> Conférence régionale des Élus de Montréal

>> Forum jeunesse de l’île de Montréal (FJÎM)

La Montérégie company census for the Direction régionale d'Emploi-Québec of La Montérégie

Emploi-Québec provided us with a list of 14,000 companies of Montérégie to draw up a List of Industries and Businesses for Montérégie, thus making accessible reliable, precise, useful and complete information on the labour market. This labour force profile in the region consisted in giving an account of the movements (hiring, retirement, departures, vacancies, etc.) of the workforce in companies, as well as human resources management data. The interviews were ±17 minutes long, and could be completed on-line on the Web if the respondent so wished. The project involves a NAICS (11683) and NOC (14046) codification of the data. A methodological report, a report of prominent facts and various other files have been sent to the client. 10,119 interviews were completed in French, and 206 in English.

>> Emploi-Québec

Capitale-Nationale company census for the Direction régionale d'Emploi-Québec of Capitale-Nationale

The objective of this survey was twofold: it involved both validating or gathering basic information on the set of companies in the territory of the Capitale-Nationale region (±17,700 interviews), and also collecting data on the features of labour force demand, on retirement policies and previsions in certain RCMs in the region (including NAICS and NOC codification).

>> Emploi-Québec

Understanding the repercussions of the new customs security procedures and their consequences for voluntary compliance with the Programme volontaire de lutte contre le terrorisme auprès des entreprises exportatrices du Québec, for the Ministère du Développement économique, de l’Innovation et de l’Exportation and the Ministère de l’Agriculture, des Pêcheries et de l’Alimentation

Following September 9/11 2001, the voluntary Custom-Trade Partnership Against Terrorism (C-TPAT) was set up to increase border security while expediting the flow of trade between the United States and Canada. As this entails a plan for securing each link in the export-product supply chain, the study aimed at preparing a statement of the repercussions on businesses of the new border initatives in force, while ascertaining the intentions of exporters to conform to C-TPAT. The study consisted of three phases: an Internet survey (using Interviewer Web software) of 3,500 export companies (initiated with prior telephone calls to confirm company coordinates), a telephone survey in the form of semi-structured mini-interviews conducted in-depth among 38 large corporate exporters, and finally, four focus groups with SMB exporters, including one focus group with companies in the agri-food sector. 

Reference text:
Research Report    (, 130 pages, 607 Kb)

>> Ministère du Développement économique, de l'Innovation et le l'Exportation

Survey of relationship between apprenticeship and the work of the Institute for Social Research affiliated to York University

The survey's goal was to understand the relations between professional training/apprenticeship and access to the labour market. The random household selection survey was performed in Quebec over six (6) months with ±320 bilingual interviews per month. 1,472 interviews were conducted in French, and 132 in English. Each interview lasted approximately 30 minutes.

Consultation Text:
Institute for Social Research, York University ("Previous Projects" Section)

>> Institute for Social Research, York University

Survey of non-union workers and the application of the Labour Standards Act for the Commission des normes du travail

The objective of the brief consisted in ascertaining the proportion of non-union salaried employees among the 4,000 workers surveyed subject to the Labour Standards Act for whom the Law is correctly applied, and to establish a profile for non-union salaried employees for whom the Law is not respected. Standards include minimum wage, bank and paid holidays (Labour Day and Thanksgiving), pay slips, yearly paid holidays, overtime, mealtimes, coffee breaks, and trial or practice periods when starting in employment.

>> Commission des normes du travail

Survey of user satisfaction with the Labour Market Information (LMI) service in multi-service rooms - Survey and results diffusion program to administrators, Ministère de l'Emploi et de la Solidarité Sociale of Quebec

The brief consisted in administering a telephone survey with 35,000 people who benefited from Emploi-Québec's services in order to gauge their satisfaction, the features of the posts they held, their profile, in addition to measuring the quality of services offered by the LMI services. Factorial analyses of variance and logistic regression have enabled managers to finalize a strategic action plan aimed at improving services.

Consultation Text:
Labour Market Information (LMI)

>> Ministère de l'Emploi et de la Solidarité Sociale